FAQ

Below are a few Frequently Asked Questions.


When do I receive the event location?

After you buy your event package, you will receive an email with the event location. We do this to protect the privacy of the registered guests.


Is this event really a hotel takeover?

Yes. We purchase every room in the hotel. Only our guests are allowed at the hotel.


What does an event package cover?

Your event package covers your room for the duration of the event package, plus admission to everything happening at the event. There are no additional fees. However, your drinks and meals are on your own.


What time can we check in on Thursday with a full event package?

You can arrive at the hotel as early as 1:30 pm to participate in the clothing optional pool party. Your room may or may not be ready for check in. We do have a secure location to store your luggage until your room is ready. Please keep in mind the hotel will have a regular guest load the previous day and will need to clean all the rooms. Normal room check in time is 4 pm.


What time can we check in on Friday with a Friday/Saturday event package?

You can arrive at the hotel as early as 11:00 am to participate in the clothing optional pool party. Your room may or may not be ready for check in. We do have a secure location to store your luggage until your room is ready. Please keep in mind the hotel will have a regular guest load the previous day and will need to clean all the rooms. Normal room check in time is 4 pm.


What times does a day pass cover?

A Thursday day pass is from 1:30 pm to 3:00 am. A Friday or Saturday day pass is from 11:00 am to 3:00 am. You must leave the property once the playrooms close.


If we have a day pass, can we stay in someone else's room?

No. A day pass is just a day pass. You must leave the property when the playrooms close.


What time is check out?

Check out time is 11 am on Sunday.


Does the hotel require a credit card on file at time of check in?

Yes, the hotel requires you to add a credit card on file for incidentals at check in. If you use a debit card, a hold will be placed on your debit card.


Does the hotel have a restaurant on premise?

Yes. The hotel does have a restaurant on premises, plus there are restaurants close to the hotel and the surrounding area.


Can we take drinks to the pool or convention center? A cooler?

You can only have drinks purchased from the hotel bar in any public areas of the hotel including the pool and convention center. Coolers are NOT allowed at the pool.


If we live locally and want to bring our own chairs for the pool, is that ok?

Yes. The hotel has a limited number of chairs as they do not expect everyone staying at the hotel to be at the pool at the same time. We are bringing extra chairs as well.


Does the hotel have pool towels available?

Yes. The hotel will have towels out by the pool. Feel free to bring your own beach towels if you prefer.


Where can we be clothing optional?

You can be clothing optional at the pool and convention center. You must be clothed (street legal) in all other public areas such as hotel bars, restaurant, atrium, lobby, and hallways.


Can we be nude on the balconies?

NO NUDITY on the balconies. We have a ZERO tollerance for nudity on the balconies. If you are caught nude on the balcony, you will be asked to leave the property without a refund. We are all adults here. Lets not make this an issue.


Are illegal drugs allowed at the event?

We maintain a ZERO tolerance for illegal DRUGS at the event. This include marijuana. If you are caught with illegal drugs, you will immediately be escorted from the property with no refunds.


Can you smoke inside the hotel?

There is no smoking or vaping inside the hotel. There will be designated smoking areas outside.


Can I transfer my event package or day pass to someone else?

No. Event packages and day passes are not transferable.


What is the cancellation policy?

Splash Mocha registration fees are refundable in full up to 91 days prior to the event, less an administrative fee of $250. No refunds will be issued 90 days prior to the event. Day passes are non-refundable.


Contacting Us

If there are any questions, you may contact us using the information below.

http://www.splashmocha.com
2000 Cheney Hwy, Ste 103 Box 142
Titusville, Florida 32780
info@splashmocha.com
888-278-2483